Morocco’s Interior Minister, Abdelouafi Laftit, has instructed provincial governors and prefects to enforce regulatory and administrative measures to improve taxi services in response to rising online complaints about the disorder.
The directive highlights major issues with small and large taxis, including reckless driving that puts road users and pedestrians at risk.
Laftit called for the strict enforcement of reforms to address unprofessional practices by some taxi drivers that have occasionally posed risks to public safety.
The strategy includes modernizing the taxi industry to meet the evolving needs of Moroccan citizens. Key measures involve enforcing fare rate compliance, addressing driver behavior, and improving vehicle appearance.
The directive also sets quality standards to enhance taxi services and improve customer experience. Taxi drivers will participate in training programs focusing on professional ethics and continuous skill development.
Passengers will gain easier access to complaint channels through designated phone lines and electronic platforms. Monitoring centers will be established at key locations to oversee taxi operations and ensure adherence to the new standards.
Laftit also urged governors and prefects to encourage permit holders to renew vehicle fleets to maintain safety and comfort.
He warned that violators of the new rules would face punitive actions.