Approximately 71% of Moroccans believe digitalizing administrative services helps curb corruption by increasing transparency and minimizing human interactions, according to a survey from market research firm “Sunergia.”
The data shows that 55% of respondents strongly believe digitalization significantly reduces corruption, while another 16% agree it helps, albeit to a lesser extent.
Young adults aged 25-34 are particularly optimistic, with 78% viewing digitalization as an effective measure against corruption. Urban residents share a similar belief, with 79% asserting that digitalizing procedures reduce corrupt practices.
While the majority is optimistic, 12% of respondents remain skeptical, believing that digitalization has no impact on corruption.
Despite the massive push for digitization, the Moroccan administration continues to suffer from structural issues.
As of 2022, Morocco’s public administration has been characterized by “weakness in performance and in the quality of services provided to citizens,” and “fails” to respond to citizens’ “complaints and inquiries,” research indicates.
Research equally suggests that Morocco is plagued with the “excessive” use of power and influence, the “complexity” of procedures, and “long waits.”