Morocco’s Ministry of Economy and Finance is set to leverage artificial intelligence (AI) as part of its ongoing efforts to enhance the quality and efficiency of public services.
The strategic move is driven by the growing importance of digital transformation in fostering economic and social development, according to Fouzi Lekjaa, the Minister Delegate in charge of the Budget.
In response to a written inquiry, Lekjaa explained that the ministry has prioritized digital transformation projects to improve public service delivery and address the challenges the government faces.
Outlining the Ministry’s plans to incorporate AI across various sectors, Lekjaa explained that the Customs and Indirect Taxes Administration has already implemented several pilot projects using AI technologies.
The initiatives include the deployment of data analysis techniques and machine learning algorithms to conduct predictive analysis in monitoring customs declarations, with the goal of identifying potential fraud risks.
Lekjaa noted that additional testing is underway, with the intention of creating an integrated system that can adapt to evolving fraudulent activities.
In addition, the Customs Administration is exploring the use of AI for image analysis collected from scanners to enhance the monitoring of imports and exports.
The move is expected to significantly improve the efficiency of border control and international trade regulation.
The General Directorate of Taxes is also set to use AI to diversify its communication channels and provide enhanced support for users accessing remote services.
The measures include combating tax evasion more effectively, the digitization of tax return submissions, and the development of electronic payment systems.
In line with its digital transformation strategy, the Ministry has rolled out several IT applications and platforms designed to simplify administrative procedures for both citizens and businesses.
Among these are the BADR system for customs clearance, tax declaration, and collection systems, as well as the Amlak system for managing state-owned land and real estate assets.
The customs equally introduced the integrated Jisr system to manage human resources, property, and logistical services within the Ministry.
As part of its zero paper initiative, the Ministry has eliminated paper transactions, replacing them with fully digital processes.
The Customs Administration’s IT system has also been integrated with those of key partners in the foreign trade chain, facilitating more coordinated management of customs clearance processes.